Shipping & Returns
Post & packing prices are based on orders to UK mainland addresses only. We send parcels via Royal Mail and private Couriers. If You have special delivery directions that may be helpful to the postman or delivery driver, please ensure You leave details in the appropriate field in the checkout section.
FULL VALID POST CODES are required for every order. We will not send any orders without one. If You provide an incorrect address, including the postcode, We do not accept any responsibility for a failure of an order to arrive. We strive to dispatch orders the same day if they are received before 0930 (Monday to Thursday) although this is not always possible. Orders may take up to 5 days to be dispatched. Any orders received on Friday are generally not sent until Monday, this includes courier orders, which are not sent on Fridays for Saturday delivery. This is simply because We do not want Your goods sitting in a remote storeroom over the weekend. In hot or extremely cold weather, We reserve the right to delay Your order until the weather has moderated as some products may be affected by the temperature. In extreme situations this can delay orders for several days. For urgent orders We will contact You for authority to send despite prevailing weather conditions. If You authorise such dispatch We cannot accept any liability for damage or loss.
If for any reason You are not entirely satisfied with any product that You have purchased from Us, because you feel they are either damaged or faulty, You may return it to Us, at Your expense, within 7 days from the date of dispatch.
Provided it is returned in its original packaging and the product has not been consumed other than is reasonable to establish the quality of the product You are not happy with We will refund the entire purchase price including the cost of postage or alternatively we will exchange the item for you.
If Your returned goods are damaged, not in the original packaging or consumed more than was reasonable to establish the quality of product, We reserve the right to levy a charge commensurate with that loss. We are unable to process returns or refunds on items that are just unsuitable or unwanted.