Terms & Conditions

Please read these conditions carefully before using Darn Spice Co’s website. By using this website, You signify Your agreement to be bound by these conditions.

Definitions

Customers or visitors to this web site are referred to as “You” or “Your” Darn Spice Co is referred to as “Us” or “We”. Darn Spice is the trading name of S S Haddaway.

Security & Order Confirmation

If You pay by credit or debit card, Your details are handled by RBS WorldPay on a secure server using encryption. While it is impossible for any web site to be completely impregnable to fraud, RBS WorldPay's system of a secure server and encryption offers a good level of security that You can be confident with.

 

When You place an order to purchase a product We will send You an e-mail confirming receipt of Your order and containing the details of Your order including transaction and order reference numbers. Your order represents an offer to Us to purchase a product which is accepted by Us when We process payment for your order.

When We accept Your order, We will send a Dispatch Confirmation E-mail.

 

Any products on the same order which We have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

 

If You have incorrectly entered Your e-mail address Your confirmation and dispatch e-mail will fail. So long as payment has been processed successfully this will in no way affect Your order.

 

Failure by Us to send a receipt confirmation e-mail or dispatch confirmation e-mail in no way invalidates Your offer or Our acceptance of your offer.

Post & Packaging

Post & packing prices are based on orders to UK mainland addresses only. We send parcels via Royal Mail and Fastway Couriers.

 

If You have special delivery directions that may be helpful to the postman or delivery driver, please ensure You leave details in the appropriate field in the checkout section.

 

FULL VALID POST CODES are required for every order. We will not send any orders without one. If You provide an incorrect address, including the postcode, We do not accept any responsibility for a failure of an order to arrive.

 

We strive to dispatch orders the same day if they are received before 0930 (Monday to Thursday) although this is not always possible. Orders may take up to 5 days to be dispatched.

 

Any orders received on Friday are generally not sent until Monday, this includes courier orders, which are not sent on Fridays for Saturday delivery. This is simply because We do not want Your goods sitting in a remote storeroom over the weekend.

 

In hot or extremely cold weather, We reserve the right to delay Your order until the weather has moderated as some products may be affected by the temperature. In extreme situations this can delay orders for several days.

 

For urgent orders We will contact You for authority to send despite prevailing weather conditions. If You authorise such dispatch We cannot accept any liability for damage or loss.

 

Time is not of the essence in relation to this contract.

Damage & Tracing Parcels

In the event that Your goods are damaged in transit please contact Us within 24 hours of receipt. Products received by courier should be checked before being signed for. If the exterior packaging or the products are found to be damaged You must then sign "checked and found to be damaged”. If You fail to do this We may not be able to offer a refund.

 

If products sent by Royal Mail are not delivered please contact Us for details of the tracking and tracing procedure.

 

If products sent by Courier and not delivered please contact Us for details of the online and telephone tracking procedure.

 

If orders are considered by Us to be lost in transit after a reasonable period time has elapsed we shall at Our discretion either refund or resend the order.

Overseas Orders

Overseas orders can easily be arranged. Please make the order using the overseas option when completing Your address. We will then price the delivery and e-mail You with a precise delivery quote for Your agreement.

 

We will not send the order without Your explicit agreement to that quote.

 

When ordering goods from Us for delivery overseas You may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by You; We have no control over these charges and cannot predict what they may be.

Contact Details

For delivery, purchase or product queries please contact Us using any of the following methods:

 

Telephone: 01525 406783 E-mail:info@darnspice.com Post: Darn Spice Co, Hudson Close, Lidlington. Bedford. Bedfordshire. MK43 0RE

 

For other queries please contact Us using any of the above methods.

Prices & Product Details

All prices quoted are in £ Sterling.

 

We endeavour to ensure that the information shown on the web site is as accurate as possible.

 

We cannot be held responsible for typographical errors on this site, including but not limited to those regarding price. We reserve the right to make changes to Our web site including prices, products, ingredients and terms & conditions without any notice being given.

 

All products and services are subject to availability and may be withdrawn from sale at any time. If for any reason goods ordered are not available You may be offered an alternative. This alternative will be offered by telephone or e-mail. We will never ship an alternative product without obtaining authorisation beforehand.

 

We reserve the right to partially ship Your order only if the missing products do not constitute a significant part of Your total order.

 

Due to the confusion caused by holding back orders, if we partially send your order because you have not requested “Complete Shipment Only” we do not send the missing elements at a later date. If you require those items it will be necessary to place a new order.

Returns Policy

If for any reason You are not entirely satisfied with any product that You have purchased from Us, because you feel they are either damaged or faulty, You may return it to Us, at Your expense, within 7 days from the date of dispatch.

 

Provided it is returned in its original packaging and the product has not been consumed other than is reasonable to establish the quality of the product You are not happy with We will refund the entire purchase price including the cost of postage or alternatively we will exchange the item for you.

 

If Your returned goods are damaged, not in the original packaging or consumed more than was reasonable to establish the quality of product, We reserve the right to levy a charge commensurate with that loss.

We are unable to process returns or refunds on items that are just unsuitable or unwanted.

Title

The title for goods supplied remains with Us until full payment has been received.

Access to Our Website

We will do Our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed.

 

Your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

License for Website Access

We grant You a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent from Us.

 

This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

 

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without Our express written consent.

 

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of Our web site as long as the link does not portray Us, Our products or services in a false, misleading, derogatory, or otherwise offensive matter.

 

Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must use the website for lawful purposes only and must not use the website for any of the following:

 

Fraudulent purposes, or in connection with a criminal offence or other unlawful activity;

To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing;

In breach of copyright, trademark, confidence, privacy or any other right;

Is otherwise injurious to third parties;

Objectionable;

Which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"; or

Causes annoyance, inconvenience or needless anxiety.

Copyright

All content included on the website, such as text, graphics, logos, button icons, and images belong to Us, and are protected by United Kingdom and international copyright laws.

Trademarks

Darn Spice and other marks indicated on Our website are trademarks or registered trademarks of S S Haddaway T/A Darn Spice Company.

Our graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Darn Spice Company and may not be used in connection with any product or service without Our written authorisation.

Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with Our obligations under these conditions if the delay or failure arises from any cause which is beyond Our reasonable control. This condition does not affect Your statutory rights.

Waiver

If You breach these conditions and We take no action, We will still be entitled to use Our rights and remedies in any other situation where You breach these conditions.

Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales.

Statutory Rights

These conditions in no way affect Your statutory rights.